What are the shipping charges?
We offer FREE shipping worldwide.
Can I exchange/return an item?
Yes. Please contact us prior to any returns.
Please explain the reason for your exchange/return and a member of our service team will get back to you within 24 hours.
Quote your order number and name when you contact us.
The returned item is your responsibility until we take delivery of it.
Returned goods must be in unused and original condition.
Please send the product back to us with original packaging.
Can I cancel my order?
To cancel your item please email email@example.com with your order number. You must do this as soon as you change your mind.
If the status of our order is shown as 'processed', we will not accept the cancellation as your goods are already complete.
How do I track my parcel?
We will provide you with a tracking number and details of where you can track your item.
If for some reason, you did not receive an email, contact us directly and we will update you.
Will I be charged tax or duty?
Some tax or duty may be charged depending on where you are located. Consult your local customs agent to find out exactly what to expect.
Please note that we are not liable for any charges that may need to be paid to receive your order.
Need to ask us something else?
Please email us at firstname.lastname@example.org